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A museum for everyone

One of the priorities of the Guggenheim Museum Bilbao is to make sure that everyone has access to all Museum services and activities. We therefore offer you this information guide as a complement to our catalogue of general information. Please send us any remarks or suggestions you may have.

Accessibility Guide - Guggenheim Museum Bilbao (224KB)

Audio guides and Video guides

Audio guides

This portable system allows visitors to enjoy a self-guided tour, listening to information on the architecture of the buildings and exhibitions. Adjustable headphones are available on request. We have a magnetic loop.

Audio guide for kids, no. 100. Narration allowing children to discover The Matter of Time. Accessible content is available on the building and some of the works around it for people with intellectual disability (from March 2015).

Models

The Museum offers models of the artworks Puppy and Maman (and soon of the building) for the visually impaired to experiment them by means of touch.

Video guides

In Spanish sign-language or with subtitles for the hearing impaired. Texts are also available in Basque, Spanish, English, French, German, and Italian.

Audiodescribed tour of the Museum exterior for the visually impaired, thereby allowing participants to discover the building designed by Frank Gehry, the work Puppy, by Jeff Koons, and the piece Maman, by Louise Bourgeois.

 

Chairs

Strollers and baby-carriers

If you would like to borrow a baby stroller or carrier, ask at the coatroom.

Wheelchairs

Wheelchairs are available for the comfort of visitors who require them. Ask at our coatroom.

Portable chairs

Ultra-light chairs to rest at any point on your tour. Ask at our coatroom.

Restrooms

All restrooms have individual wheelchair accessible toilets. There are also baby-changing facilities on floors 1 and 0.

SERVICES

Store/Bookstore

Our staff will provide personalized assistance.

 

Desks

Are adapted for wheelchair users and are equipped with a magnetic loop.

 

Library

The Museum library specializes in books on modern and contemporary art. Our librarians will be able to assist you if you have any questions.

 

Restaurants and bar

In addition to a bar accessible from the square, the Guggenheim Museum Bilbao offers visitors two international culinary experiences of very fine quality. Nerua, a restaurant serving haute cuisine, and the Bistró Guggenheim Bilbao, a more informal, accommodating and different proposal for any time of the day or night. Both restaurants are accessible and provide service at all tables. If there is something you are unable to eat, let us know and we will suggest suitable alternatives. The restaurants also have high chairs for children.

 

Auditorium

Has spaces reserved for wheelchairs and is equipped with a magnetic loop.

Elevators

All elevators are large enough to provide convenient service between floors.

 

ONE-STOP ASSISTANCE

The information desk will help you with everything you need, including ticket purchase, coatroom services, and audio guides.

 

General Information

SCHOOL VISITS

If there are integrated students in your class, let us know prior to your visit so that we may adapt it to their needs. The visits are adapted to students with any kind of special needs and all educational spaces are accessible. Information and reservations: Monday to Friday, 9 am to 2 pm by phone (+34) 944 359 090, fax (+34) 944 359 010 or información@guggenheim-bilbao.es.

ADULTS

Guided tours are available for people with different needs:

· Guided tours with a sign language interpreter for the deaf.
· Tours for people with intellectual disability.
· Touch tours for the blind.

Information and reservations: Monday to Friday, 9 am to 2 pm by phone (+34) 944 359 090, fax (+34) 944 359 010 or información@guggenheim-bilbao.es.

OBSERVATIONS

The Museum does not have its own visitor parking service; however, access is easy and the tram stops nearby.

If you prefer to use your own vehicle, municipal parking space is available nearby. Should you require further information about the best alternative to suit your needs, you can call (+34) 944 359 080 or email información@guggenheim-bilbao.es.

PRESENTATION OF WORKS

As a museum of modern and contemporary art, certain artistic and conservation norms must be applied. Therefore, inside the galleries there may be certain lighting and signage conditions as well as distances from the artworks that must be kept and may not provide optimum visibility. Similarly, the particular characteristics of each work of art are based on artistic criteria and are therefore inalterable.

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